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New!  Be the Consumer's Hero Webinar
Be the Consumer's Hero Webinar

Webinar Details

  • Date: Wednesday, November 15, 2017
  • Time: 2:00 - 3:00 p.m. ET
  • Produced by: Dodd Frank Update

New Recording Format: Receive a link via email to a digital download 2-3 days following the live event date. Download link will expire 72 hours after email is sent.

How can you avoid future potential consumer financial protection issues?

Consumer complaints are a focus of the Consumer Financial Protection Bureauís (CFPB) consumer protection mission, using complaints to identify and address growing issues. Find out the CFPBís expectations for lenders and financial services providers with instruction from Mike Flynn, Partner at Goodwin Proctor and Allyson Baker, Partner at Venable LLP.

Walk away knowing:

  • How the CFPB approaches consumer complaints
  • The need for continuous training in this area
  • How to strengthen your compliance management system
  • And much more!

Register for this webinar to learn how lenders and financial services providers should use complaints and customer feedback to identify problems and avoid potential issues.

Educate your entire office! One live site registration provides access to as many listeners as you can fit in a conference room.

Participants will have the opportunity to ask questions and will receive the full PowerPoint presentation along with related materials from October Research, LLC.

Featured Instructors:

Mike Flynn Mike Flynn
Goodwin Proctor

Mike Flynn is a partner in Goodwinís Financial Industry and FinTech practices and chair of its Banking and Consumer Financial Services practices. Mr. Flynn has held senior leadership and management positions in industry and government, including service as Acting General Counsel for the U.S. Department of Housing and Urban Development and as General Counsel of both Flagstar Bank and PNC Mortgage. Mr. Flynn applies this unique background in banking, consumer financial services and mortgage to advise clients on matters concerning regulatory, compliance and legal operational issues, secondary market and other transactions, and regulatory enforcement. He is a Fellow of the American College of Consumer Financial Services Lawyers, the American College of Mortgage Lawyers, and the American College of Real Estate Lawyers. Mr. Flynn is admitted to practice in the District of Columbia, California and Michigan.

Allyson Baker Allyson Baker
Venable LLP

Allyson Baker is co-head of the firmís consumer financial services practice. Ms. Baker is a trial attorney and civil litigator with more than 16 years of experience in the federal government and private practice. Ms. Baker represents numerous consumer finance companies and individuals in confidential, non-public investigations initiated by the CFPB's Office of Enforcement, State Attorneys General, State Banking agencies, and the Department of Justice. She also routinely serves as litigation counsel for financial services companies, advises companies on all aspects of consumer financial laws, and provides strategic counsel to consumer finance companies dealing with the CFPB and other law enforcement and regulatory agencies.

Register Now

Experience this webinar by attending as it happens, purchasing the recording or both. Make your selection below.

Item# Item Name Our Price Qty Add
ORW111517-001 1) Be the Consumer's Hero Webinar - Attend + Recording
ORW111517-002 2) Be the Consumer's Hero Webinar - Attend
ORW111517-003 3) Be the Consumer's Hero Webinar - Recording
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