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Consumer Complaints: Meet Expectations Webinar
Consumer Complaints: Meet Expectations Webinar

Webinar Details

  • Date: Tuesday, February 6, 2018
  • Time: 2:00 - 3:00 p.m. ET
  • Produced by: Dodd Frank Update

Recording Format: Receive a link via email to download a digital recording of the presentation along with a PDF of the slides and other materials.

What are the expectations for lenders and financial services providers?

Regulatory leadership may change, but the need for a compliant complaint management system does not. Join Mike Flynn, Partner at Goodwin Proctor and Allyson Baker, Partner at Venable LLP as they discuss the state and federal agenciesí expectations for lenders and financial services providers when it comes to how complaints and customer feedback should be used to identify problems and avoid potential consumer financial protection issues.

Learn about:

  • Meeting and staying current on expectations for competing government regulations
  • How to build and maintain compliant complaint management systems
  • Implementing an effective continuous training program
  • And much more!

Consumer complaints are the focus for state and federal regulators when it comes to consumer protection goals so donít miss out on this essential webinar.

Educate your entire office! One live site registration provides access to as many listeners as you can fit in a conference room.

Participants will have the opportunity to submit questions and will receive the full PowerPoint presentation.

Webinar Preview

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Featured Instructors:


Mike Flynn Mike Flynn
Goodwin Proctor

Mike Flynn is a partner in Goodwinís Financial Industry and FinTech practices and chair of its Banking and Consumer Financial Services practices. Mr. Flynn has held senior leadership and management positions in industry and government, including service as Acting General Counsel for the U.S. Department of Housing and Urban Development and as General Counsel of both Flagstar Bank and PNC Mortgage. Mr. Flynn applies this unique background in banking, consumer financial services and mortgage to advise clients on matters concerning regulatory, compliance and legal operational issues, secondary market and other transactions, and regulatory enforcement. He is a Fellow of the American College of Consumer Financial Services Lawyers, the American College of Mortgage Lawyers, and the American College of Real Estate Lawyers. Mr. Flynn is admitted to practice in the District of Columbia, California and Michigan.

Robert Rozboril Robert Rozboril
Dodd Frank Update

As editor of Dodd Frank Update, Robert Rozboril monitors possible changes to regulatory policy proposed by federal agencies and Congress that could impact the financial industry and mortgage lenders of various sizes and business models daily. He seeks out experts who can break down complex topics, and sift through news of compliance missteps to help my audience in their mission to remain compliant with all applicable financial laws.

Follow on Twitter @DoddFrankUpdate

Allyson Baker Allyson Baker
Venable LLP

Allyson Baker is co-head of the firmís consumer financial services practice. Ms. Baker is a trial attorney and civil litigator with more than 16 years of experience in the federal government and private practice. Ms. Baker represents numerous consumer finance companies and individuals in confidential, non-public investigations initiated by the CFPB's Office of Enforcement, State Attorneys General, State Banking agencies, and the Department of Justice. She also routinely serves as litigation counsel for financial services companies, advises companies on all aspects of consumer financial laws, and provides strategic counsel to consumer finance companies dealing with the CFPB and other law enforcement and regulatory agencies.

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Experience this webinar by attending as it happens, purchasing the recording or both. Make your selection below.

Item# Item Name Our Price Qty Add
ORW020618-001 1) Consumer Complaints: Meet Expectations Webinar - Attend + Recording
ORW020618-002 2) Consumer Complaints: Meet Expectations Webinar - Attend
ORW020618-003 3) Consumer Complaints: Meet Expectations Webinar - Recording
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