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  National Appraisal Survey Volume II: Customer Relationships with Appraisers
 


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Product Code: NAS07V2

Description
 
Key Questions from Volume II
  1. What percentage of residential appraisal assignments do you receive from each of the following clients?

  2. What is your average fee for the following residential appraisal reports?

  3. What is the average turnaround time for the following types of residential appraisal management assignments?

  4. What are your clients' turnaround time expectations for the following types of residential appraisals?

  5. On average, how often are you able to meet your clients' turnaround time expectations?

  6. What most often prevents you from meeting your clients' turnaround time expectations?

  7. What do you do to manage your turnaround times?

  8. What would you estimate is your average elapse time from inspection of the residential property to fulfillment?

  9. How often are you successful at setting an appointment with a homeowner within 24 hours of receiving or accepting an appraisal assignment?

  10. What other types of work assignments do you routinely accept?

Review the appraisal relationship with real estate agencies, lenders, mortgage brokers and appraisal management companies (AMCs). Learn the in-depth ranking of appraisers' strategic partners from best to worst, ranked by their performance with appraisers. Find out the factors that influence the rankings and how appraisers view their best and worst customers.

Discussion Topics:

  • Top Ranked National Mortgage Lender - is it Chase Manhattan Mortgage/Chase Home Finance, Countrywide Financial or Wells Fargo Home Mortgage?
  • Top Ranked Appraisal Management Company (AMC) - is it LandSafe Appraisals, Lender Service Inc. or Value IT?
  • Top Ranked National Realty Firm - is it Coldwell Banker United, GMAC Real Estate or The Long and Foster Companies?
  • Expected Client Turnaround Times
  • Declined Appraisal Assignments and Why

About the Survey:

The 2007 October Research National Appraisal Survey is the result of an electronic survey soliciting voluntary participation from certified residential and/or licensed appraisers throughout the United States. No other pre-qualifications such as years of experience or number of clients per a specified time period were used to qualify the participants.

The percentage of respondent appraisers from each state is structured to be proportional to the number of appraisers residing in each state as verified through comparison to the Appraisal Subcommittee National Registry. It is important to note that all appraisers represented in the Appraisal Subcommittee National Registry may not be actively practicing their trade.

To reach those appraisers actively practicing in their trade, invitation letters to six of the top appraisal organizations were sent requesting promotion to their membership to participate in the survey. October Research would like to acknowledge and thank the Appraisal Institute and other industry organizations that solicited their membership to actively participate in this national survey. The Appraisal Institute's membership base represents approximately 20% of the total United States appraisal population. The combined membership base of the six contacted appraisal organizations represents approximately 32% of the total United States appraisal population.

Subscribers to Valuation Review, the only independent and full-time newsroom that delivers mission critical information for lenders, secondary market executives and appraisers nationwide, were also contacted via e-mail communications and Web advertisements to participate in this survey. Valuation Review's subscriber base represents 26 U.S. states, with 75% of the circulation for e-news briefings and 55% of the print subscriber and readership base representing appraisal and valuation firms.

This survey is limited by the voluntary nature of the survey design and each survey volume's response rate. Each survey respondent is restricted by a unique identifier which permits only one completion of the survey for each volume.


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