From re-engineering your agency work flow to negotiating the most profitable bank deal by leveraging your deposit accounts, the Operations Boot Camp held during the 2008 National Settlement Services Summit was the ideal forum to learn what key strategies agents should adopt to turn a profit without shortchanging customer deliverables. If you missed this opportunity to work with our expert camp counselors as they reviewed the latest practices in operating a title business, then this CD is for you!

Topics covered include:

Operations 101: Re-thinking traditional workflow and processes
Cheryl Baillis, EVP & COO, Western Title & Escrow
Thomas Cronkright, Owner & CEO, Sun Title
Randy Heltemes, President, Title One
Chip Ridge, President, Heritage Title

Technology in Operations
Chris Backe, Director of Sales, Ellie Mae
Mark McElroy, President & CEO, RamQuest Software
Nancy G. Pratt, Director of Business Development eMortgage Services, PropertyInfo Corp., a Stewart Company
Bill Stueber, CEO, Garden Home Title

Negotiating Banking Services
Jan Fisher, SVP, Manager, Title & Exchange Banking, Guaranty Bank
Todd Gregory, EVP & Industry Manager, Commercial Division Countrywide Bank
Brent Scheer, CFO, Farmers National Title Insurance

If you missed this year's Summit or attended and participated in the Sales & Marketing Boot Camp, this CD is the perfect opportunity for you to share in the wealth of vital information that was gained during this session of the Summit.