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The Legal Description will provide an informative 75-minute how-to webinar for title and settlement agencies striving to meet lender, Realtor and consumer expectations, while remaining compliant.
Winged Foot Title, LLC’s Attorney and Owner,
Chris Black, alongside Jonathan Cannon, Counsel at BuckleySandler, LLP, provide a framework for title and settlement agency professionals for handling consumer complaints. Sponsored by Rizolv, this webinar takes you from the start of your complaint management process through implementation to ensure you meet expectations and abide by regulations every step of the way. These knowledgeable industry professionals provide guidance on your complaint management process at a time when compliance drives the industry.
Topics include:
- Importance of having a compliant policy for your business
- Identifying complaint intake channels
- Strategies for meeting lender, Realtor and consumer expectations
- Scaling a complaint management framework to your operation
- And much more!
Order this educational webinar to get a jump start on meeting lender expectations. Includes the full PowerPoint presentation along with related articles from October Research, LLC publications.
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Featured Instructors:
 Chris Black
Winged Foot Title, LLC
Attorney and Owner
Chris Black’s vision for Winged Foot Title is to create a profitable and replicable enterprise that will succeed in any market. He is committed to crafting experiences that are comfortable for consumers and that enhance the businesses of real estate professionals through satisfied, repeat clients and enthusiastic referrals.
Chris received a Bachelor of Arts degree from the University of Wisconsin – Madison and a Juris Doctor from the Catholic University of America Columbus School of Law. He has contributed to the Coconut Point Press and has been featured in industry publications. Chris was recognized in the 2010 Gulfshore Business 40 Under 40 and the 2010 GulfCoast Business Review 40 Under 40.
Jonathan Cannon
BuckleySandler LLP
Counsel
Jonathan Cannon is counsel in the Los Angeles office of BuckleySandler LLP. He advises financial institutions, financial services companies, mortgage companies, mortgage servicers, banks, title companies, and others on federal and state regulations, including consumer credit laws and regulations such as RESPA, TILA, FCRA, FDCPA, GLBA, SCRA, SAFE Act, ECOA and HMDA. Cannon also counsels clients on UDAP/UDAAP compliance, fair lending compliance, multi-state licensing issues, state-law compliance programs and alternative mortgage transactions. Cannon received a J.D. from the University of Virginia, an M.A. from Middlebury College and a B.A. from Colby College.
Moderator:
 Terri Parnell
Rizolv
Industry Initiatives Advocate
Terri Parnell is a former escrow officer and a graduate of California State University at Long Beach. She has worked at SMS for over 25 years. In that time she has been involved in training, testing and defining several title and settlement software applications. In her current role, Parnell works closely with the SMS Customer Care teams to steer and coordinate compliance activities.
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