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Consumer Complaints: Meet Expectations Webinar Recording

Consumer Complaints: Meet Expectations Webinar

Webinar Details

  • Air Date: Tuesday, February 6, 2018
  • Running Time: 60 minutes
  • Produced by: Dodd Frank Update

Recording Format: Receive a link via email to download a digital recording of the presentation along with a PDF of the slides and other materials.

Our Price: $109.99

Product Code: ORW020618


What are the expectations for your business?

Regulatory leadership may change, but the need for a compliant complaint management system does not. Listen as Mike Flynn, Partner at Goodwin Proctor and Allyson Baker, Partner at Venable LLP discuss the state and federal agencies’ expectations for lenders and financial services providers when it comes to how complaints and customer feedback should be used to identify problems and avoid potential consumer financial protection issues.

Learn how to:

  • Meet and stay current on expectations for competing government regulations
  • Build and maintain compliant complaint management systems
  • Implement an effective continuous training program
  • And much more!

When it comes to consumer protection goals, regulators are focusing on consumer complaints so make sure you order your digital recording today!

The recording also includes the full PowerPoint presentation in PDF format.

“Highlighted the importance of many things from policy and procedure to making Senior Management aware of issues.”
– Webinar attendee

Webinar Sneak Peek

Order today!

Featured Instructors:


Mike Flynn Mike Flynn
Goodwin Proctor

Mike Flynn is a partner in Goodwin’s Financial Industry and FinTech practices and chair of its Banking and Consumer Financial Services practices. Mr. Flynn has held senior leadership and management positions in industry and government, including service as Acting General Counsel for the U.S. Department of Housing and Urban Development and as General Counsel of both Flagstar Bank and PNC Mortgage. Mr. Flynn applies this unique background in banking, consumer financial services and mortgage to advise clients on matters concerning regulatory, compliance and legal operational issues, secondary market and other transactions, and regulatory enforcement. He is a Fellow of the American College of Consumer Financial Services Lawyers, the American College of Mortgage Lawyers, and the American College of Real Estate Lawyers. Mr. Flynn is admitted to practice in the District of Columbia, California and Michigan.

Robert Rozboril Robert Rozboril
Dodd Frank Update

As editor of Dodd Frank Update, Robert Rozboril monitors possible changes to regulatory policy proposed by federal agencies and Congress that could impact the financial industry and mortgage lenders of various sizes and business models daily. He seeks out experts who can break down complex topics, and sift through news of compliance missteps to help my audience in their mission to remain compliant with all applicable financial laws.

Follow on Twitter @DoddFrankUpdate

Allyson Baker Allyson Baker
Venable LLP

Allyson Baker is co-head of the firm’s consumer financial services practice. Ms. Baker is a trial attorney and civil litigator with more than 16 years of experience in the federal government and private practice. Ms. Baker represents numerous consumer finance companies and individuals in confidential, non-public investigations initiated by the CFPB's Office of Enforcement, State Attorneys General, State Banking agencies, and the Department of Justice. She also routinely serves as litigation counsel for financial services companies, advises companies on all aspects of consumer financial laws, and provides strategic counsel to consumer finance companies dealing with the CFPB and other law enforcement and regulatory agencies.

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