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Evolving Lender Relationships webinar recording

Evolving Lender Relationships

Webinar Details


  • Air Date: Thursday, May 21, 2020
  • Running Time: 60 minutes
  • Produced by: October Research, LLC

This webinar explores the best strategies to increase referrals and defines the characteristics lenders are looking for in a partnership. Landy Liu and Kate Steineman will examine the effect COVID-19 has had on the relationships in the lending landscape, and illustrate how vendor expectations have changed. Listen in as they forecast what is next and discuss:

  • What lenders can learn from their title partners
  • How to collaborate with industry partners
  • How to work with lenders on remote closings
  • The relationship with affiliated and marketing partners
  • Understanding changing vendor expectations

Thank you to Qualia for sponsoring this complimentary webinar.

Featured Instructors


Landy Liu

Landy Liu
General Manager

Landy Liu serves as the General Manager of Better Settlement Services and Better Cover,'s insurance businesses. He helped ideate, build, and scale these businesses in 2019, which have expanded into national operations. Better Settlement Services offers customers fast, transparent title insurance and settlement services. Better Cover provides borrowers seamless, digital homeowners insurance. Prior to this, Landy acted as a director of Financial Products within to develop new products using rich mortgage data sets. Prior to joining, Landy acted as a structured credit investment professional within Credit Suisse's Credit Investments Group.

Kate Steineman

Kate Steineman
Senior Vice President, Business Liaison Manager
Wells Fargo Home Mortgage

Kate Steineman is Senior Vice President, Business Liaison Manager within the Capital Markets Title and Specialty Operations team at Wells Fargo Consumer Lending. Her current teams have responsibilities within the title and settlement space; from the relationships with title underwriters, to managing title and settlement agent performance, title and settlement strategy, and managing the internal database of those agents who close Wells Fargo Retail transactions. She is also accountable for the vendor oversight and relationship management for all other vendors leveraged within the Wells Fargo Capital Markets organization. She has been with Wells Fargo for 22 years and has held positions in Sales, Sales Management, Vendor Management, Implementation, Risk, Customer Excellence, and her current role.

Jamie Kump

Jamie Kump
Director of High Growth Accounts

Jamie Kump is the Director of High Growth Accounts at Qualia, where she is a strategic partner for technology enabled real estate companies looking for ways to bridge the gaps between their title, escrow, and mortgage operations. Jamie leverages her years of industry experience by helping these companies vertically integrate their real estate operations while elevating the consumer experience. Prior to Qualia, Jamie held roles at QuinStreet and Apio. Jamie graduated cum laude from California Polytechnic State University.

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Richfield, Ohio 44286

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