Appraisers have been under fire lately from lenders, appraisal management companies, Realtors and others who think the appraiser is at the root of many current housing market problems. What has occurred to cause all this mistrust of the appraiser and how can appraisers improve their reputations to regain the trust of their customers?
Valuation Review brought together three appraisal experts to instruct on simple steps the appraiser can take to strengthen their relationships and build a better business that will gain the respect and trust from their clients and provide a better platform for growth.
This Webinar offers the following for appraisers:
- How to write proper, higher detailed, quality reports to avoid trouble down the road;
- Information on what is causing underwriter heartburn;
- Issues with the government sponsored enterprises;
- Case studies that provide real life examples of ways to improve your work;
- The appraiser's responsibility in earning the trust of his or her customer;
- Working with the AMC and how to strengthen that relationship;
- Compliance and due diligence; and
- Correlating compensation with the quality of the appraisal.
In addition, Jason Morgan, editor of Valuation Review, discussed these topics with the speakers in an open forum following their presentations. The audience had the opportunity to participate in this discussion by submitting their questions and comments through the Webinar's live chat feature.
This Webinar covered very important material from which all appraisers would greatly benefit. Order your recording today and hear from three highly respected, longtime members of the appraisal community on what you should be doing to better your reputation and grow your business.
Chief Valuation Officer, Interthinx
As chief valuation officer for Interthinx, Mark Chapin oversees all value-related activities that include extensive file review services, new and existing product development initiatives and government and regulatory compliance efforts. Prior to joining Interthinx, Chapin served as managing director of National Business Development with Zaio, a Calgary, Alberta-based technology firm that develops automated and appraiser-guided valuation solutions.
His background includes more than 15 years of serving as chief appraisal officer with three settlement service firms where Chapin developed and marketed national scope valuation and property inspection solutions. He pioneered the managed valuation solution, whereby independent appraisers serving a common corporate interest could produce uniform credible report products.
Chapin assisted in the growth of Tennessee-based Appraisal Forum as chief valuation officer. He spent five years working with FIS Valuation Solutions as senior vice president of Business Development, building and selling risk mitigation offerings.
Chapin serves The Appraisal Foundation as former chair of The Industry Advisory Council and past member of The Foundation's Board of Trustees. His diversified background includes federal government and conventional lending experience, independent specialty valuation experience in Virginia, North Carolina and Tennessee, and decades of marketing, solution development and sales experience in the United States and Canada.
President and Chief Executive Officer, Appraisal Logistics, Inc.
As president and CEO of Annapolis, Md.-based Appraisal Logistics, Frank Danna leads company operations to ensure production efficiency, quality, service and cost-effective management of resources. Leveraging more than 20 years of experience, Danna formed Appraisal Logistics with a commitment to utilizing only the highest-quality resources, tools and procedures. He plays an integral role in articulating Appraisal Logistics' value proposition to the mortgage, banking and appraisal markets across the country.
Through Danna's guidance, Appraisal Logistics ensures appraisal independence in complete compliance with all current and upcoming regulations. As a seasoned professional with a wealth of experience and knowledge regarding loan processing, underwriting, appraisal management and general project management, Danna leads the company to provide the highest-quality appraisal management services, while maintaining exceptional customer service and cost-effective processes.
Additionally, Danna is owner and operator of a full service real estate appraisal company and is a State Certified Real Estate Appraiser with certifications in Maryland and Virginia. He actively appraises residential real estate and reviews and finalizes reports for staff appraisers.
Chief Appraiser, DataQuick
Frank O'Neill's career as an appraiser began in 1985. Since then, he has developed experience appraising a wide variety of single family and multi-unit residential properties as well as commercial and industrial properties.
After many years operating his own firm and working for other national companies, O'Neill is now the chief appraiser at San Diego-based DataQuick. In this position, he is responsible for setting the direction and policies for DataQuick's Appraisal department, including the use and quality control of valuation products. He maintains all DataQuick valuation products that are Uniform Standards of Professional Appraisal Practice-compliant (USPAP) as well as actively participates in appraisal industry forums.
O'Neill, an SRA designated member of the Appraisal Institute, served for five years on the Connecticut Real Estate Appraisal Commission and spent 10 years on the Board of Directors of the Connecticut Chapter of the Appraisal Institute, serving as chapter president in 1999. Frank has more than 15 years experience as an appraisal instructor, teaching for the Appraisal Institute, as Adjunct Faculty for the University of Connecticut, and for many other schools and organizations. O'Neill has also taught and designed courses and seminars covering a wide variety of appraisal topics. He was the first AQB-Certified USPAP Instructor in Connecticut and currently teaches professional standards and a variety of other appraisal topics.
Editor, Valuation Review
As the editor of Valuation Review, Jason Morgan brings his creativity and insight to the only independent publication that covers the appraisal industry fulltime. Whether he's updating the website, conducting an interview or writing a cover story, Jason works to strengthen Valuation Review's position in the market as the go-to appraisal news source. In addition to his daily editorial duties, Jason also moderates October Research Webinars.