All title companies tout “best-in-class customer service.” So how can a title company break through that cliché? By providing an automated business process that interfaces with your client’s Web-based production software, orders can be captured, processed and kept moving with speed and accuracy.
Join our panel of experts as we share how an automated business process will increase your bottom line, streamline workflow efficiency and enhance customer satisfaction.
Who Should Listen?
- Independent title agents
- Title agency owners/operators
- Title insurance underwriters
- Vendor management companies
- Technology companies
- Closing attorneys
What You Will Learn:
- How a web-based transaction management system will give your agency a competitive advantage
- Why your customers love it and will send you more orders
- How it can improve communications among staff and all parties in the transaction
- Why it is your best marketing tool
Industry Experts:
Ginger Bigelow
Vice President/General Manager
Beltway Title
Ginger is vice president and general manager of Beltway Title. She joined the Beltway Title team in September 1995. She has over 37 years experience in the Title Industry. She has held every position in a title company beginning with processor, then settlement officer, director of sales and client services and now holds the top position in the company, General Manager. She has attended many conferences, seminars and management training sessions.
Ginger is very passionate about her position and the industry in general. She is very active in the Realtor associations, Mortgage Broker Association, Mortgage Banker Association, Homebuilder Association, RESPRO, MLTA and ALTA (American Land Title Association). She holds a seat on the Board of Directors for RESPRO. She is a member of the State Issues Task Force Committee for RESPRO. She has been appointed to the closing committee for ALTA and the legislative committee for MLTA.
Ginger is a Certified Land Title Professional as was selected as a Nuts N Bolts Instructor, which is the continuing education series sponsored by Maryland Land Title Association.
Bill Stueber
Chief Executive Officer
Garden Home Title
Bill Stueber is the Chief Executive Officer of Garden Home Title Group, a national title, escrow and settlement service provider formed in 2004 and based in Sunrise, FL. Since 2005, Bill has also served as Managing Partner of Title Advisors Group, which delivers enterprise-class technology solutions and software consulting to title companies across the country. TAG had successfully guided its clients to uncommon profitability and increased market share. Optimistic, as the title industry enters an unprecedented period of opportunity stemming directly from rapid, broad-based changes in regulatory and internet technology influences, TAG provides a cost-effective, high ROI value proposition to its client base.
As a nationally-recognized technology to business expert, Bill has consulted for more than two hundred companies, financial institutions, analysts and investment groups in the areas of technology to business integration, business process flow, financial model sustainability, management change outs, financial and operational forecasting, mergers & acquisitions and rollup consolidation strategies. Bill’s clients include CitiGroup, Goldman Sachs, Franklin-Templeton, Oppenheimer Funds, Bear Stearns, Fidelity Investments, Pequot, Deutsche Bank, McKinsey & Co., Bain & Company among many others.
Prior to the joining Garden Home Title, Bill served as CEO of Wireless Assets Inc., a NJ-based technology company in the telecom industry where Bill guided the Company to more than $80M in revenues and industry-leading profitability in less then 4 years, including a successful private equity exit.
Immediately prior to joining Wireless Assets, Bill served as CEO of Securfone America Inc. (NASDAQ: SFAI), one of the first prepaid wireless software companies in North America. At SFAI, Bill chaperoned development and deployment of the first network-based, non-carrier, prepaid wireless software platform in the US.
Since 2002, Bill has served as Trustee and Director at his Alma Mater, DeSales University, in Center Valley, PA., where he also serves on the Development and Advisory Board Committees. Bill has been a member of the Gerson Lehrman Group Technology Leaders Council since 2002, maintaining a consistent “Top 5%” national ranking among his industry peers. Throughout his career, Bill has spoken at numerous conferences, symposiums and panels. Most recently, he has been the Key Note speaker for the 2007 GMAC National Conference presentations on Affiliated Business Arrangements (AfBA’s) for Title, Escrow and Closing Services, the Key Note speaker for the 2007 South Florida Technology Alliance together with numerous other speaking engagements.
Mark Holley
Vice President, Channel Sales and National Accounts
RamQuest Software, Inc.
Mark Holley started his career in the computer network services industry in 1985. He has since worked with Fortune 1000 companies designing, implementing and maintaining network infrastructure. Holley’s cross-industry experience established a strong foundation for his consulting role helping companies reach long-term business goals. In 1988 he joined the management team at DataStar USA. During his tenure, annual revenues increased from 2 to 14 million. In May 2001 Holley was hired by RamQuest as the National Director of Sales. RamQuest has since become the leading independent software provider in the Title Industry. Holley was later moved into the role of Associate Vice President, Business Development where he was responsible for identifying and integrating RamQuest’s title software with new, emerging markets. He currently serves as Vice President, Channel Sales and National Accounts. In this role Holley is responsible for executing the company’s strategic initiatives in the areas of underwriter relationships and national customer accounts.
Mark Holley also serves on the Membership Committee for the American Land Title Association and on the Annual Conference and Communication/Marketing Committees for the Texas Land Title Association.
Matt Smith
Managing Editor
Real Estate Technology News and Valuation Review
Matt Smith is the managing editor of Real Estate Technology News, which provides analysis and insight into the latest developments in mortgage technology and real estate data, including e-mortgages and risk management tools.
Prior to joining October Research, Matt was a managing editor with Advisor Media, which publishes educational journals for IT professionals.
A graduate of Tulane University, Matt lives in Cleveland, Ohio, with his wife and two daughters.
Jeremy Yohe
Editor
The Title Report
Jeremy Yohe is the editor of The Title Report, which provides business news and analysis for the settlement services industry. Prior to joining October Research, Jeremy was the managing editor of The Massillon Independent, a daily newspaper in Northeastern Ohio. He has 15 years experience as a journalist and has won several Associated Press awards for writing and design while working for several newspapers in Ohio and Indiana.
Sponsored by:
RamQuest Software, Inc. is the premier producer of software tools for the Land Title Industry.
In addition to being the leading software provider for title companies across Texas, it has customized its applications to meet the needs of title companies nationwide. RamQuest Software's state-of-the-art software provides a complete set of tools to facilitate and automate much of the work performed by land title companies. The company has installations in 37 states for over 450 companies with nearly 8,500 total users.
Show Format:
Each CD (compact disc) contains a recording of the live show along with PDF handouts from the show. Please note that you will receive your CD approximately 1-2 weeks after the show.
