Evolving Consumer Relationships 2022 webinar recording

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Air Date: Wednesday, May 4, 2022
Duration: 60 minutes
Produced by: The Title Report

Part Number: ORW050422

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Description

In the latest edition of the Evolving Relationships webinar series two top leaders in title share their experience in meeting and surpassing consumer expectations. Learn how they pivoted their processes to provide an exceptional closing experience for all consumers.

Watch Maureen Pfaff and Paul Hofmann as they discuss:

Providing technical options to meet all expectations
Educating and being responsive to consumers across platforms
Offering remote closings
Training staff on traditional and more modern methods of closings
Staying Operationally efficient
Understanding different expectations from different demographics
And much more!

Thank you to Qualia for sponsoring this complimentary webinar.

Featured Instructors

Moderator

Maureen Pfaff

Maureen Pfaff
President
Olympic Peninsula Title Co.

Maureen is a second-generation title professional. She grew up working at the company, left for college, and after graduating, spent many years working in real estate, finance and commercial lending. She brought this experience back to the title company and took over leading the operation when her parents were ready to retire. Her focus has been on growing Olympic Peninsula Title’s operations by providing her customers with cutting edge tools, first class service and peace of mind.

Maureen has been a director on the board of the Washington Land Title Association since 2014, serving as president in 2016. An active participant in the American Land Title Association since 2012, she served on the Board of Governors as a director from 2017-2021. She earned her Washington Title Professional designation as well as her National Title Professional designation in 2017. She serves on ALTA's Abstracters and Title Insurance Agent's Section, Information Security Committee, Digital Closing Executive Committee and has been the TIPAC Trustee for Washington for many years.

Paul Hofmann

Paul Hofmann
President
AEGIS Title Group

Paul Hofmann is the owner of the AEGIS Land Title Group. He started his career selling title and escrow software in the early 90’s replacing, in some cases, IBM Selectric typewriters. Part of that endeavor was the digitizing of title plants, moving from batch trust accounting to the electronic 3-way reconciliations and the implementation of some of the 1st, albeit back then very rudimentary, title and escrow electronic workflows. Growing up in Kitsap County Washington, if you asked him back in the day, all he wanted to do was get out. In the 90’s all he wanted to do was get out of the title business. Karma is a funning thing because in 2015 he purchased his 1st title company in Kitsap County Washington and since then has grown his company to all 7 counties in the metropolitan area.

Heather Siegel

Heather Siegel
Lender Account Director
Qualia

Heather Siegel is an Enterprise Account Director for Qualia Connect for Lenders. She has been with Qualia for nearly 4 years and has worked with hundreds of title companies nationwide to improve their efficiencies and create an impressive closing experience. Prior to Qualia, Heather worked as an account manager at various tech companies. She is a licensed attorney in the state of Texas.