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Shipping and Returns
Refund Policy / Returns
  Currently items offered on are not eligible for refunds or returns. In the event that an item is found to be defective please contact us at 330.659.6101 x 805 and we will replace the item free of charge.
How much is my shipping?
  The October Research Store is pleased to offer a flat shipping fee of $5.95 on all orders. We use standard USPS First Class mail to ship all merchandise. If you require a faster shipping method please contact our Customer Service Department at 330-659-6101 x 805 to make other arrangements.
I received the wrong product.
  If you feel that you have received the wrong product, please contact our Customer Service Department at 330-659-6101 x 805.
When will my order ship?
  Please see each individual item page for more information on the availability of each item. We make every effort to ship in stock items within 2-3 business days. If you require expidited shipping please contact our Customer Service Department at 330-659-6101 x 805 to make arrangements.

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October Research, LLC
3046 Brecksville Road, Suite D
Richfield, Ohio 44286

Phone 330-659-6101
Fax 330-659-6102
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