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Refund Policy / Returns

Currently items offered on OctoberStore.com are not eligible for refunds or returns. In the event that an item is found to be defective please contact us at 330.659.6101 x 805 and we will replace the item free of charge.

How much is my shipping?

The October Research Store is pleased to offer a flat shipping fee of $5.95 on all orders. We use standard USPS First Class mail to ship all merchandise. If you require a faster shipping method please contact our Customer Service Department at 330-659-6101 x 805 to make other arrangements.

I received the wrong product.

If you feel that you have received the wrong product, please contact our Customer Service Department at 330-659-6101 x 805.

When will my order ship?

Please see each individual item page for more information on the availability of each item. We make every effort to ship in stock items within 2-3 business days. If you require expidited shipping please contact our Customer Service Department at 330-659-6101 x 805 to make arrangements.